I cannot empty the Backup folder, what solutions do I have?

There are generally 2 possible causes for one not being able to empty ShortPixel's backup:

  1. the backed up files do not have the right permissions and ownership. This usually happens when the website is moved from one hosting provider to another: the permissions may be kept but the file ownership can be the old one thus the images cannot be removed. The solution to this is to directly contact your hosting provider and ask them to either remove the files for you or to set the right owner for the backed up files.
  2. when there are many images in a backup folder the plugin may timeout while trying to remove them. A solution that usually works is to install WPTerm and then from command line just go to the backup folder and remove all the files like in the example below

    As an alternative you can always contact your hosting provider and ask them to help you with this.

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