How to change the payment method?
If you want to use a different PayPal e-mail address or credit card, or you want to switch from PayPal to credit card (or viceversa), you need to cancel the current subscription and create a new subscription using the new payment method. Follow these steps:
- Login to your ShortPixel account.
- Cancel your current subscription.
- Be sure to be logged out from your PayPal account (if relevant).
- Go back to your ShortPixel account and click on Plans & Pricing.
- Choose your new monthly subscription. Important: you cannot purchase the same monthly subscription before the current billing period ends. That's because we want to make sure you don't lose any credits, so your current available credits will remain until the end of the billing period.
- Follow the on-screen instructions.
Don't worry, if you want to make the switch before your quota is exhausted, you can contact us and we will make sure that you don't lose any credit.