Why are my images redirected from cdn.shortpixel.ai?
This article applies to both ShortPixel Adaptive Image and Autoptimize.
- Many times there is a firewall preventing ShortPixel's servers from accessing the images on the original website. The solution is to whitelist ShortPixel's IPs as described here. This applies also to websites using Cloudflare or another CDN, where you should whitelist the IPs too.
- The files aren't publicly accessible because they are on a website hosted on an intranet, the website is password protected or there are .htaccess defined rules (usually for anti-hotlinking). The solution is to have the website hosted on the Internet, remove the password protection and make sure there are no .htaccess rules that may prevent ShortPixel's API from accessing the images.
- The first time an image is accessed, it will be registered for being processed by ShortPixel but for the customer not to wait a few seconds, the original image is immediately sent back via a HTTP redirect. The second time the image is accessed, the CDN hosted image should start showing up.
- There are no more image optimization credits in the account associated with the website where ShortPixel Adaptive Images or Autoptimize is installed. The solution is to purchase more credits.
- If there are enough credits in your account then most likely the domain/website where you're using SPAI or AO is not associated with your account. Please associate the domain to your account and the images should start being served by ShortPixel's CDN.