Error: "There was an error and your request was not processed"

When you are optimizing an image with ShortPixel Image Optimizer, you may receive the message "There was an error and your request was not processed" for some of your images.

Here are some of the usual reasons for this and possible solutions:

  • The image(s) are inaccessible by our servers. Please whitelist our IPs from your security plugin(s), firewall service, server/host and CDN.
  • The image(s) are publicly inaccessible. To confirm this: open the specific image on an Incognito/Private window and check if you can see them. If not, then we recommend you to contact your hosting provider so they can further assist you.
  • Sometimes the images are not actually images. If that's the case, the website returns an HTML file with HTTP code 200 (which means "everything OK") but ShortPixel will fail to optimize. Here you can check if your image has some problem: https://checkfiletype.com/
  • Images that actually have errors or simply don't exist in the server. To confirm this: open the specific image on an Incognito/Private window and check if you can see them. A possible solution is to use a plugin like Enable Media Replace to re-upload and replace the images that are broken.
  • Other times it is simply that your hosting resources have been exhausted. This usually happens on shared hosting providers, where the resources are very low. Try stopping the optimization and re-try it in a few minutes.
  • Wrong file or folder permissions. Please contact your hosting provider to make sure that you have the correct file and folder permissions. For WordPress, they should be 644 for files and 755 for folders.
  • Wrong file or folder ownership and/or group. Please contact your hosting provider to make sure that you have the correct file and folder owner and group for all your files.

If the error is happening for all your images, please have a look at the following article and make sure all is in order: None of my images were optimized, why is that?

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us