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7 articles found

• Optimization issues after moving the website to a new host

  If you notice that you cannot optimize older images with ShortPixel Image Optimizer on your website and you recently changed your hosting then it is likely that the problem is related to file

• Why can't the plugin overwrite a file? What are the necessary permissions?

  The Unix systems (that includes Linux in all its flavors and distributions) have for each file permissions and ownership (read more here). We've seen many times that when a website is moved from one

• I cannot empty the backups folder, what solutions do I have?

  There are generally two possible causes for one not being able to empty ShortPixel Image Optimizer's backup folder: The backed up files do not have the right permissions and/or ownership. This can

• Will my images still be optimized if I move my website to a new hosting?

  Once you optimize the images on your website with ShortPixel Image Optimizer they will remain optimized unless you choose to manually restore them. That means that if you move your website to a new

• Error: "Update Failed: Could not create directory."

  If you see this error using one of ShortPixel's plugins, it is related to file permissions and ownership and usually occurs after a website was moved from one hosting provider to another. You may

• Error: "There was an error and your request was not processed"

  When you are optimizing an image with ShortPixel Image Optimizer, you may receive the message "There was an error and your request was not processed" for some of your images. Here are some of the

• None of my images were optimized, why is that?

  Most of the time, the cause is one of these: You're trying to optimize images on a localhost installation. Currently ShortPixel doesn't work on such websites. Your website employs a firewall or a