Common questions and support documentation

• How can I associate a domain to my account?
• ShortPixel Adaptive Images vs. ShortPixel Image Optimizer
• Step-by-step guide to install and use ShortPixel Adaptive Images (SPAI)
• Delivering WEBP images via HTACCESS
• What is smart cropping?
• Configure Nginx to transparently serve WebP files when supported
• Can I use a different CDN with ShortPixel Adaptive Images?
• Is ShortPixel Image CDN different than the ShortPixel Image Optimization service? How?
• How are the credits counted?
• Remove all the ShortPixel related data on a WP website

Browse all articles

• ShortPixel Image Optimizer - A credit equals an optimized image?
• What happens after I optimize the 100 FREE images?
• Monthly plans vs One-time plans
• How to claim one-time license keys
• How does the one-time plan work?
• How do monthly subscriptions work?
• How to cancel your subscription
• How the Subaccounts feature works
• How can I pay?
• Where is my invoice? How can I update the details for an invoice?

Browse all articles

• How does Autoptimize + ShortPixel AI + CDN work?
• Can I use a different CDN with your service?
• I want to start using Autoptimize with ShortPixel Image Optimizer + CDN
• I used all the free credits, what happens?
• Is this Image Optimization good for SEO?
• My images have already been optimized. Why is this better?
• Will my site's images be indexed as coming from ShortPixel?
• Is Autoptimize working well on my website?
• Does it work with HTTPS?
• What happens if I stop using the Optimize Images feature?

Browse all articles

• CDN access restricted
• What is the CDN good for?
• How can I check if my website loads faster?
• Lossy, Glossy or Lossless – which one is the best for me?
• Where does ShortPixel CDN have PoPs? Is there a status page?
• Optimize Google Drive images using Zapier and the ShortPixel App
• Optimize Dropbox images using Zapier and the ShortPixel App
• Does ShortPixel offer support for "next-gen" formats like JPEG 2000 or JPEG XR?
• Will ShortPixel work if my website is using CloudFlare?
• What happens with my images on your servers?

Browse all articles